Presales Manager

Permanent employee, Full-time · HQ

About Caravelo

Caravelo is a travel-tech company with a global team and roots in Barcelona.

We specialize in creating SaaS solutions for subscriptions, chatbots and tools that help airlines create a better customer experience and increase revenue. 

Our team has been growing exponentially over the past few years and at the moment we are a team of 50 people working mostly from our HQ in Barcelona. If you’d like to be part of our growth journey, read on.

The mission

You will take on both the Pre-sales Engineer and Onboarding Manager challenge, as the first person to truly sit between Sales and Delivery. Effectively, be responsible for the entire “technical pre-sale” to “initial product launch” cycle. 

As a self-driven individual contributor you will:

  • Use best practices and adapt them to Caravelo reality to formally set all the necessary materials 
  • Processes to transform the current ad-hoc integration & setup process into a streamlined one 
  • Become the tech expert in front of clients and prospects to help Caravelo sell more, faster and on the right expectations
  • Align with the Technical and Product teams on what is coming as well drive/understand new capabilities 
Duties and responsibilities
  • Present our Platform and Technology to a non tech-savvy audience in friendly terms. Become the go-to person in case of technical doubts during the sales process.
  • Support prospect customers' technical assessment through IT discovery meetings being able to explain the platform limitations, boundaries, and main use-cases from the technical perspective.
  • Act as a solutions architect recommending the modules and setup that better fits customers’ constraints.
  • Support sales executives by narrowing down the SOW while managing future clients' expectations in terms of effort, timings, and deliveries.
  • Produce diagrams and mock-ups to assist in establishing correct requirements and understanding of the platform and/or product basics.
  • Influence the schedule and prioritization of deliveries to meet project scope and company or team objectives.
  • Assist in and, occasionally, perform configuration and technical changes in the product setup.
  • Engage with CSMs and clients to drive alignment on product operations.
  • Handover to Product Support any relevant information about the rollout setup.
  • Advocate for optimizing our products and services on behalf of our clients, users and for the benefit of Caravelo team and platform.
  • Assist to establish best practices in Product Delivery and Operations
Required skills and experience
  • 3-5 years of work experience in a technical role, such as Software Development or IT Project Management
  • Minimum 2 years experience in the travel industry and/or key systems providers (Reservations, Distribution, etc)
  • Minimum 1 year in a similar PreSales role.
  • Fluent communication skills (written, verbal, presentation) in English 
  • Understanding the airline industry’s business and systems is a plus.
  • The flexibility to travel often and to be able to work remotely
  • Knowledge of Software production and Agile methodologies
  • Ability to liaise with both C-level decision-makers and IT teams with the same aligned outcomes
What we offer
  • Competitive salary.
  • Flexible working hours & Intense Fridays.
  • Possibility to work with a Hybrid setup.
  • If you live in Spain, you will also get access to benefits paid from your gross salary with Cobee (Health insurance, Transport / Restaurant / Kindergarten check) and discounted gym membership (Andjoy).
  • A spacious office in the heart of Barcelona.
  • Plenty of space for personal and professional development.
  • The possibility to see the results of your work, and have a real impact on the business.
  • Inclusive and international work environment.

About us

At Caravelo we are always looking for people with the right mix of passion, authenticity, and attitude to join our team. We are also proud to be an inclusive, equal opportunity employer.

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