Customer Support (Internship)

Becario/estudiante, Tiempo completo · HQ

About Caravelo

Are you passionate about customer service and problem-solving? We’re looking for a highly motivated Customer Support Intern to join our team!

At Caravelo, we’re dedicated to providing exceptional support to our customers, and we want you to be part of that mission. As a Customer Support Intern, you’ll have the opportunity to learn and grow by assisting our team with product-related inquiries, troubleshooting, and helping us improve the customer experience. If you’re a quick learner, enthusiastic, and have a keen interest in customer success, this role is for you!

The mission

Your mission is to assist in providing exceptional support to our customers. You will help monitor and resolve issues, collaborate with the team to improve processes and contribute to the creation of clear product documentation. Your goal is to ensure that customers receive timely solutions while learning and growing within the support team.

To be eligible for this internship, candidates must have a valid internship agreement (convenio de prácticas) with their university or educational institution.

Duties and responsibilities

Proactively monitor systems: Assist with monitoring logs and other systems to identify and surface potential issues, operational trends, and insights.
Triage and resolve issues: Help investigate and resolve low to mid-level support issues. You’ll learn to handle configuration and minor fixes with guidance from the team.
Collaborate with the wider team: Work closely with senior support professionals to resolve more complex or critical issues, providing timely updates to clients.
Assist with issue prioritization: Learn how to keep organized and assist in the scheduling and prioritization of issues to meet team goals and deadlines.
Track product performance: Help ensure relevant product performance issues are tracked, investigate root causes, and work with stakeholders to agree on corrective actions.
Engage with clients: Learn how to set expectations with clients, guide them on proper product usage, and help them discover product features.
Support technical changes: Assist with technical changes, setup adjustments, and new client implementation projects as needed.
Assist in testing and release cycles: Get hands-on experience by helping the team test and release new features or fixes.
Create and maintain documentation: Help develop clear and user-friendly product documentation such as user guides, release notes, and Standard Operating Procedures (SOPs).
Improve support processes: Identify inefficiencies or unnecessary manual processes and assist in finding solutions or automating tasks where possible.
Contribute to a knowledge base: Contribute to the creation and evolution of a product support knowledge base that helps improve team efficiency and client support.

Required skills and experience

No prior experience required: We are looking for someone eager to learn, with a positive attitude and a willingness to get hands-on.
Communication skills: Ability to explain technical concepts clearly to both internal teams and customers in a friendly, easy-to-understand way.
Attention to detail: The ability to track and document issues thoroughly and make sure nothing gets overlooked.
Problem-solving mindset: A proactive approach to learning how to identify issues, investigate their causes, and work toward solutions.
Curiosity and willingness to learn: You’ll be learning about customer support tools, product setups, and technical systems - curiosity is key!
Team player: Comfortable working with others, asking questions when needed, and contributing to team goals.

What we offer

Mentorship: Learn from experienced customer support professionals who will help guide your career and skill development.
Real-world experience: Work with real customers and gain practical experience in customer support and troubleshooting.
Career growth: This internship could lead to a full-time position based on your performance and our needs.
Friendly, collaborative environment: Join a team that values learning, sharing knowledge, and growing together.

If you’re excited about starting your career in customer support and helping people, we’d love to hear from you! Apply now and join us on this exciting journey at Caravelo!

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About us

At Caravelo we are always looking for people with the right mix of passion, authenticity, and attitude to join our team. We are also proud to be an inclusive, equal opportunity employer.

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