Caravelo is a travel-tech company with a global team and roots in Barcelona that specializes in subscriptions. We make travel better and more accessible by enabling our clients to offer better products and helping them to become more profitable and more stable businesses.
Our team has been growing over the past few years and at the moment we are a team of 50 people working mostly from our HQ in Barcelona. If you’d like to be part of our growth journey, read on.
Caravelo is the only platform in the world specializing in subscriptions for the travel vertical, reducing the need for our clients to develop specific adaptations or logic. We serve a diverse range of customers, from small low-cost airlines to large corporations from all over the world.
We are looking for a Key Account Manager (KAM) to join our team and nurture solid relationships with our key customers located in the West Coast of North America, driving significant business growth and implementing strategic solutions to achieve their long-term goals.
Our KAM must be an exceptional communicator and consultant at the management level, with a deep understanding of the travel industry, our partners' business, specific challenges and objectives in order to proactively articulate and demonstrate the ongoing impact and inspiring key customers to sell the value of Caravelo’s products, encouraging their adoption and contract expansion. Our KAM will constantly build and maintain strong relationships with multiple individuals, both junior and senior, within the assigned partner organizations, serving as an escalation point of contact for issues that impact the client’s success in the short term, but also developing strategic accounts plans and identifying growth opportunities for the long-term.
Our KAM will collaborate closely with Caravelo Product and Delivery teams, driving the seamless implementation of our solutions, relentlessly optimizing ongoing utilization, and ensuring the flawless execution of contract renewals. The KAM will also cultivate exceptional rapport with Caravelo staff in the Sales, Marketing, Support and Finance teams, to maximize the impact of our products and services.
This role reports to the Customer Success Director.
In 1 Month
You get familiar with our Subscriptions product, its business rules and implementation for each one of our current customers
You participate in team meetings and contribute to discussions with our Product and Sales department
You have a deep understanding of our key metrics, their historical trends and how to effectively communicate them to stakeholders
You provide visibility to customers of deliveries and product enhancements
You stay constantly informed about the industry trends and news, specially focused in the companies that operate in the North America region
You become the main focal point and start leading weekly meetings with one of our key customers located in the North America region
In 3 Months
You are the main point of contact and leader of all meetings with our key customers in North America, ensuring their inquiries are promptly addressed
You communicate effectively, both internally and externally, the impact that our Subscription product adds to the success of our key clients
You conduct regular business reviews and performance analysis for key accounts, providing valuable insights and recommendations to enhance the partnership in the short and long term
You generate alignment and cooperation among internal stakeholders, contributing to the clarity of the delivery requirements requested
In 6 months
You are in full control of the relationship with key customers in the North America region, anticipating and escalating challenges to internal stakeholders when necessary
You become a business expert and strong advocate of the impact that Caravelo’s product offers to our key customers
You are a proactive and results-oriented individual who is constantly looking for ways to improve existing processes and procedures, both internally and externally, also identifying opportunities for upselling and cross-selling
You provide visibility and inputs needed to our Product department to help them build our Subscriptions roadmap
At Caravelo we are always looking for people with the right mix of passion, authenticity, and attitude to join our team. We are also proud to be an inclusive, equal opportunity employer.